Dugger's Flower Villa at 4335 South Alameda Street, Corpus Christi

Reviews

• Erika Franklin

  May 15, 2018
  ★ ☆ ☆ ☆ ☆
  I ordered my mother a bouquet of flowers for Valentine's Day through the Dugger's Flower Villa website; since she did not have a Valentine this year, I found it extremely important that I make her feel special on this day. First of all, this florist is impossible to reach via telephone; half of the times that I called I either received a busy signal or fax line. After many attempts of hearing these extremely shrill and unpleasant noises, the telephone weas finally answered. I asked the young girl for confirmation that they had received my online order; she told me that she would have to look through all of the orders and call me back. Five hours later, still no call back, so naturally, I followed up. After about the fifth try, the phone was picked up and I heard a woman on the other end of the line say "dumb lady stop calling, I'm trying to make a phone call" and then the punching of numbers; it was very apparent that she wasn't aware I was on the line. She hung up and I called back immediately. This time, the phone was picked up but obviously by mistake, because when she heard me shouting "Hello? Hello?", she gasped, and hung up the phone quickly. Valentine's Day is an extremely busy holiday for florists, I understand that,-- but if you want to maintain a clientele base, avoiding phone calls, and doing so very indiscreetly, will not do the trick. Most importantly, if you tell a customer you are going to take a certain action....DO IT. Credibility and customer service is imperative in an industry such as this. Needless to say, it is 4:26 p.m. on the day of the delivery of an order that was placed in advance, and one has not been made nor can I successfully connect with the company to see if it even will be. Flower arrangements are no inexpensive gift and to deal with the stress of this on top of it all, is inexcusable. I would not recommend this florist to others, but what I do recommend to the company, is to get an answering machine; at least when customers have complaints, they can voice them there as opposed to here where everyone else can see.
• Jason Louis

  Dec 09, 2017
  ★ ★ ★ ★ ★
  Ordered flowers for a special anniversary. I arrived to pick them up and asked for some puppy treats to be added (an inside joke). They figured out a way to beautifully display the treats and even the in a cute beanie baby puppy. This is the quality service you get when shopping locally.

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